Flowers Truly Help Centre

We want to help you as quickly as possible!

For the quickest response

Chat with the Customer Delight team

You can get instant help via our chat, and a fast resolution from the team.

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Delivery questions

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Quality issues

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Ordering questions

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Welcome to Flowers Truly Chat

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⚡ by Flowers Truly Support

Other ways to contact us

Our Customer Delight team is always here for you. Just get in touch using one of the buttons below.

Chat with us Other ways to contact us

Worried about the quality of your flowers or plant?

You can report a quality issue to us and get an instant automated resolution in minutes. Just click one of the buttons below and fill out the details of your issue.

You'll need:

  • Delivery postcode
  • The order number (if you sent the flowers, this will be in an email. If you received the flowers, it’s on the back of the gift card)
  • Photo(s) of the issue
I placed the order I received the gift

Get help instantly

Other ways to contact us

Our Customer Delight team is always here for you. Just get in touch using one of the buttons below.

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Or, you can call us on +44 20 7352 9499.